If you feel that something is not working right, I believe you and think it is worth putting in work to figure out what is going on. *hug*

One of the features of the new library website is that there's supposed to be a way to control when your requested items come in -- though I have not yet spotted where on the website that is, or maybe it's a feature that they plan to add in the future and not something that is available now. But they said that there would be a way to keep your place in line with requested items and still stay in the queue without having reserves come in when you don't want them to. If that works, it would be neat.