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Aug. 28th, 2016 04:44 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
the_rckOkay, I’ve been groggy all day, but I had eight ounces of orange juice with psyllium husks about an hour ago, and I’ve slowly started to feel better. I can’t have the psyllium within one hour, either direction, of taking medicine, though, so that’s not viable as an early morning thing.
Scott has been on the phone with Comcast for about three hours now. The difficulties getting our service going appear to be entirely bureaucratic and rather Catch-22 in nature. Scott’s talked to three or four different people without getting things sorted and is currently on hold. The impression I’m getting from listening is that the support people really don’t have any clue what to do with someone who’s trying to set up a bundled service.
Now Comcast is telling us that they thought we were at a different address (we’ve lived here for twenty years) and that we have a request for some sort of service on the outside line at this address. They also seem to have not closed our old account (which we asked them to do in June) even while they opened the new one, and the equipment got put on the old account and so couldn’t be activated under the new account.
We have an hour and a half left before the library closes. I have one hold to pick up, and it doesn’t expire until Wednesday, but I’d still like to get it today. We’ve got two DVD sets that must be returned before the library opens tomorrow, but that’s easy to do even after the library closes.
Scott has been on the phone with Comcast for about three hours now. The difficulties getting our service going appear to be entirely bureaucratic and rather Catch-22 in nature. Scott’s talked to three or four different people without getting things sorted and is currently on hold. The impression I’m getting from listening is that the support people really don’t have any clue what to do with someone who’s trying to set up a bundled service.
Now Comcast is telling us that they thought we were at a different address (we’ve lived here for twenty years) and that we have a request for some sort of service on the outside line at this address. They also seem to have not closed our old account (which we asked them to do in June) even while they opened the new one, and the equipment got put on the old account and so couldn’t be activated under the new account.
We have an hour and a half left before the library closes. I have one hold to pick up, and it doesn’t expire until Wednesday, but I’d still like to get it today. We’ve got two DVD sets that must be returned before the library opens tomorrow, but that’s easy to do even after the library closes.
