(no subject)
Jan. 5th, 2008 09:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
the_rckI wrote this rant this morning, before my day got truly unpleasant. More about the unpleasantness in the next entry, either tonight or tomorrow.
Grr. Netflix is making me angry. They used to have a 'releasing this week' list. It was sorted by genre and text only, with links. I used it regularly, both to add things to our queues and to spot potential Smithee movies for the folks who do the Smithees. That feature disappeared the weekend before Christmas.
The new section for new releases is image heavy and only displays a few titles at a time. It also includes things that have been out for weeks without any way to identify them as distinct from the things that are actually new and with no guarantee that it's actually displaying all of the new-this-week stuff since it seems to be a selection of titles rather than all of them.
So, today, I went looking at their help section. This is the part that's really making me angry. They have no mechanism for submitting a help request except over the phone. I can't do that. Especially not when I'm already upset. It would only end with me screaming and crying and utterly freaking out. I don't need the resulting migraine. One can submit 'suggestions' by e-mail, but they specifically say that they won't respond to suggestion e-mails and that that address should never be used for help requests.
I did it anyway because I'll be damned if I can figure out another option.
This annoys me even more than how much they crow about their watch-immediately-online option and keep telling us we should use it. We would, but what they fail to mention in their aggressive advertising is that it's only available for Windows users. They're happy to charge us for the option as part of our monthly package, but they don't care that it's useless to us.
::grumbles and swears::
Grr. Netflix is making me angry. They used to have a 'releasing this week' list. It was sorted by genre and text only, with links. I used it regularly, both to add things to our queues and to spot potential Smithee movies for the folks who do the Smithees. That feature disappeared the weekend before Christmas.
The new section for new releases is image heavy and only displays a few titles at a time. It also includes things that have been out for weeks without any way to identify them as distinct from the things that are actually new and with no guarantee that it's actually displaying all of the new-this-week stuff since it seems to be a selection of titles rather than all of them.
So, today, I went looking at their help section. This is the part that's really making me angry. They have no mechanism for submitting a help request except over the phone. I can't do that. Especially not when I'm already upset. It would only end with me screaming and crying and utterly freaking out. I don't need the resulting migraine. One can submit 'suggestions' by e-mail, but they specifically say that they won't respond to suggestion e-mails and that that address should never be used for help requests.
I did it anyway because I'll be damned if I can figure out another option.
This annoys me even more than how much they crow about their watch-immediately-online option and keep telling us we should use it. We would, but what they fail to mention in their aggressive advertising is that it's only available for Windows users. They're happy to charge us for the option as part of our monthly package, but they don't care that it's useless to us.
::grumbles and swears::
no subject
Date: 2008-01-06 04:34 am (UTC)