(no subject)

[the_rck]

Is there anyone in the universe who doesn’t loathe Comcast? They now claim that they never set up a service appointment for our address and don’t understand why we want one. The reference number they gave us for the appointment doesn’t connect to anything in their records. Are we sure we’ve checked all of the connections carefully enough? They said they can send someone on Tuesday.

I want to scream or cry or break things or something. I only swore once when I was chatting with the help guy, and it wasn’t really at him. But I want to.

It took me fifty minutes to get through to talk to someone because their website won’t load under our current internet, not as it’s running right this moment. But the site would take 20-30 minutes to error out, so I kept hoping. I ended up turning off my phone’s wifi and using the browser on that, but it meant trying to type on that which… Not the world’s most fun thing to do with stressed.

I’m worried that they’ll 'lose' this appointment, too, because I’m not technically on the account. They gave me a reference number, but they gave us one last night, too, so… Yeah. Meaningless.

There’s a school thing in two hours. I ought to go, but I don’t know if I’ll be able to. I’m sufficiently upset that going out and being around that many people would probably leave me gibbering. I’m going to try an Ativan, but I don’t know. I’ve never tried one when I’m stressed out because I’m thoroughly pissed off and have good reason to be upset.

Comments

[untonuggan]

pretty sure comcast only still exists because in most cases it's the only way to get internet/telecomm

[the_rck]

It's our only option for something that will let us stream video in more than ten second bits, so yes, I agree.

[lunabee34]

I'm so sorry. That kind of stress really upsets me.

[the_rck]

Thanks.

I'm a bit less overtly upset now, but I still want to crawl into bed and pull the sheets over my head. I took an Ativan almost an hour and a half ago, so I don't think that's going to help any more than it has already.

[lunabee34]

So many hugs hugs hugs.

[the_rck]

Thanks.

[edenfalling]

:( I am so sorry this is happening to you.

[carbonel]

I don't know if this works with Comcast, but with DirecTV, the last resort is to call the number and instead of talking to regular customer service, ask for "retention." These are the people who will do things to keep your service when you're ready to go elsewhere. I've had some good luck with them.

If all else fails, I've been pretty happy with DirecTV for TV stuff. I know nothing about them as an Internet provider, though.

[the_rck]

Not an option for internet here sadly.

The problem is with getting service to begin with. Until we have service, retention won't talk to us.

[lady-of-mists.livejournal.com]

Comcast is the evil. However, they are one of the only people who will provide internet in our neighborhood. We have been going around with them since May to try to get them to establish a connection for internet with our house when their own stupid green box is in OUR BACKYARD.

[the_rck]

Oh, wow. That's terrible.

[brunettepet.livejournal.com]

At this point I think all cable/internet/phone providers are a sinking ship of lies and customer disservice because they're waiting for the world to be totally wireless. It's beyond irritating for those of us with hard wired homes that blow the minds of their "technicians" that don't know squat about, um, technical things like pre-existing wires.

[the_rck]

That sounds entirely possible.